探讨人工智能在工作场所的采用如何影响员工:一个参考文献和系统的审查
Malika Soulami1, Saad Benchekroun1, Asiya Galiulina2
1Formerly at Laboratory of Studies and Research in Management of Organizations and Territories (ERMOT), Faculty of Legal, Economic, and Social Sciences of Fez, Sidi Mohamed Ben Abdellah University, Fez, Morocco.
Frontiers in artificial intelligence
|November 29, 2024
概括
人工智能 (AI) 采用对员工福祉产生影响,需要支持性的组织策略. 研究表明,人工智能.
科学领域:
- 工作场所心理学 工作场所心理学
- 人与计算机的交互
- 组织行为 组织行为
背景情况:
- 人工智能 (AI) 在工作场所的整合正在从根本上改变组织动态和员工体验.
- 这种转型引发了关于未来工作和劳动力的整体福祉的关键问题.
研究的目的:
- 进行全面的文献统计审查和上下文分析,探索人工智能和员工幸福感的交叉点.
- 确定人工智能对员工福祉的影响领域的关键研究趋势,理论差距和尚未探索的领域.
主要方法:
- 在2024年5月进行的一项两阶段研究,采用PRISMA方法在Scopus和Web of Science (2015-2024) 中进行文献统计审查.
- 使用VOSviewer对92篇选定的文章进行定量分析,然后使用NVivo对25篇文章进行深入的主题分析.
主要成果:
- 自2020年以来,人工智能和员工福利出版物大幅增加,美国和中国有领先的研究中心.
- 确定了四个主要研究集群:道德,工作自主,员工压力和心理健康,表明AI的多方面的影响.
- 确定的差距包括需要在非西方背景和不同人口 (老年人,不同性别,低教育) 和部门 (初级/中等行业,医疗保健) 中进行经验研究.
结论:
- 组织必须实施支持性策略,以减轻人工智能对员工福祉的不利影响.
- 利用人工智能的好处可以提高工作场所的自主性,工作满意度,并通过员工的创造力和自我效能来促进人工智能支持的创新.
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