护士管理人员冲突管理能力的特点. 一个系统的审查
Alberto González-García1, Arrate Pinto-Carral1, Pilar Marqués-Sánchez2
1Universidad de León Ringgold Standard Institution - Nursing and Physiotherapy, Leon, Spain.
Journal of advanced nursing
|November 29, 2024
概括
护士经理需要强大的冲突管理技能,强调合作和妥协. 发展这些能力对于有效的领导和健康的工作环境至关重要,尤其是在变革时期.
科学领域:
- 护理管理 护理管理
- 组织行为 组织行为
- 医疗保健领导力 医疗保健领导力
背景情况:
- 有效的冲突管理对于护士管理人员来说至关重要,以保持团队凝聚力和积极的工作环境.
- 确定冲突管理能力的关键特征对于有针对性的培训和发展至关重要.
研究的目的:
- 系统地识别和描述定义护士经理冲突管理能力的特征.
主要方法:
- 按照PRISMA指南进行了系统审查.
- 从2014年1月到2024年4月,在Web of Science,Scopus和PubMed进行了文献搜索.
- 从最初的86个记录中,包括了14项研究.
主要成果:
- 确定了护士经理冲突管理能力的71个特征,并将其分为七组.
- 最常见的特点包括协作解决方案 (19.72%),协作支持 (18.31%) 和平衡的妥协 (14.08%).
- 常见的冲突涉及人际关系问题 (22.22%),资源分配 (20.00%) 和基于价值的分歧 (17.78%).
结论:
- 开发协作解决方案,支持和平衡的妥协技能对于护士经理至关重要.
- 解决人际冲突,使个人价值观与组织目标保持一致,可以改善团队功能,减少压力.
- 伦理领导力,情感智能和冲突管理能力是导航医疗保健中颠覆性变化的关键.
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