在微博上分析患者体验:机器学习方法对主题建模和情绪分析进行分析
Xiao Chen1, Zhiyun Shen1, Tingyu Guan1
1Department of Nursing, Fudan University Zhongshan Hospital, Room 501, No 180 Fenglin road, Xuhui District, Shanghai, 200032, China, 86 13816881925, 86 64041990.
JMIR medical informatics
|November 29, 2024
概括
社交媒体为患者体验提供了洞察力,负面情绪主导了讨论. 关键问题包括医疗保健专业人员的态度和获得护理的机会,突出了改善患者服务的领域.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 社交媒体分析
- 患者体验研究 研究研究
背景情况:
- 社交媒体平台对于了解患者对医疗保健服务的体验至关重要.
- 这些平台促进了关于医疗保健互动的开放沟通和信息共享.
研究的目的:
- 确定在社交媒体上讨论的常见患者体验主题.
- 确定医疗保健提供者应该解决的患者担忧.
主要方法:
- 对微博帖子进行空间时间分析,以测量体积,情绪和主题.
- 监督机器学习 (逻辑回归,天真贝叶斯,随机森林) 用于主题建模和情绪分析.
- 人类注释和多分类器投票提供了可靠的分析.
主要成果:
- 分析了4000多条帖子,82.81%的帖子表达了负面情绪.
- 确定了20个患者体验主题,其中人际关系方面 (73.53%) 是最受讨论的.
- 主要主题:医疗保健专业的态度,获得护理,沟通,技术能力和治疗疗效.
结论:
- 医疗保健提供者应该监控社交媒体以获得患者反.
- 机器学习增强了对社交媒体数据的分析,以获得患者体验的洞察力.
- 护理的人际关系方面在患者对医院服务的评估中是关键的"真相时刻".
相关概念视频
Patient-centered Care
2.0K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
2.0K
Classification of Illness
7.4K
The meaning of illness is individualized to each person who experiences an alteration in health. In contrast, disease is a medical term indicating a pathological change in the structure and function of the body or mind. It is a condition that has specific symptoms and boundaries.
An illness is a response to a disease in which the person's level of functioning is changed compared with a previous level. The general classification of illness includes acute and chronic.
Acute illness is severe...
An illness is a response to a disease in which the person's level of functioning is changed compared with a previous level. The general classification of illness includes acute and chronic.
Acute illness is severe...
7.4K


