医疗保健决策者对评估儿童医疗保健冲突管理培训的观点:以利用为重点的定性研究
Juliette Phillipson1,2, Sarah Barclay3, Esse Menson1,3
1Thrum Leadership Ltd, Oxford, UK juliette.phillipson@thrumleadership.com esse.menson@medicalmediation.org.uk.
BMJ paediatrics open
|November 29, 2024
概括
医疗保健决策者确定了评估儿科冲突管理培训的关键领域,重点关注培训经验,员工福利,患者/家庭经验和资源影响. 这项研究有助于制定更好的冲突解决策略.
科学领域:
- 医疗保健管理的管理
- 医学教育 医学教育
- 解决冲突 解决冲突
背景情况:
- 医疗保健冲突很常见,特别是在儿科,导致负面结果.
- 有效的冲突管理培训至关重要,但缺乏标准化的评估方法.
研究的目的:
- 探索医疗保健决策者对儿童冲突管理培训的基本评估组件的看法.
- 为医疗保健冲突解决方案制定强有力的评估框架提供信息.
主要方法:
- 使用帕顿的以利用为中心的评估方法进行定性研究.
- 与13名医疗保健决策者和利益相关者进行半结构化采访.
- 对面试数据进行反思性主题分析.
主要成果:
- 出现了四个关键的评估主题:培训课程经验,员工能力/福祉,患者/家庭冲突经验和资源影响.
- 评估应评估参与者的参与,技能获取/保留,沟通质量以及冲突的时间/成本影响.
结论:
- 确定的评估领域扩展了柯克帕特里克的框架,需要混合方法和长期后续行动.
- 将评估框架定制为特定的背景,提高了医疗保健中冲突管理的相关性和实用性.
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