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Updated: Jun 5, 2025

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Multi-Modal Home Sleep Monitoring in Older Adults
Published on: January 26, 2019
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服务产品家族优化设计,以需求驱动的老年人家庭护理为主
1School of Management, Shenyang University of Technology, Shenyang, China.
Frontiers in public health
|December 5, 2024
概括
这项研究提出了一种设计老年家庭护理服务包的新方法,以满足各种市场需求并最大限度地提高利. 它优化了服务组合,考虑到客户偏好和运营约束,以获得稳定的客户群.
科学领域:
- 老年学是一门学科.
- 服务运营管理 服务运营管理
- 商业战略 商业战略
背景情况:
- 随着老年人家庭护理需求的多样化,需要提供灵活的服务.
- 企业在设计服务产品系列时面临挑战,以适应市场变化和财务状况.
- 优化服务包对于在市场不确定性中保持稳定的客户群至关重要.
研究的目的:
- 为设计老年家庭护理服务产品系列提出一种新的方法.
- 确定老年人家庭护理服务系统的最佳架构.
- 为了最大限度地提高企业利,同时结合客户偏好和运营约束.
主要方法:
- 使用Kano模型对服务属性进行分类.
- 纳入企业的运营约束和客户偏好.
- 使用遗传算法优化服务模块配置,考虑需求,选择概率和成本.
主要成果:
- 在老年人护理服务中引入了一种新的产品家族设计方法.
- 该方法确定了老年人家庭护理的最佳服务产品架构系统.
- 基因算法有效地根据客户偏好最大化企业利.
结论:
- 拟议的方法为设计灵活和有利可图的老年人家庭护理服务提供了一种战略方法.
- 该研究强调了在服务设计中整合客户偏好和运营现实的重要性.
- 讨论了该模型在各种环境中的适应性,增强了其实际相关性.
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