自动化礼仪和任务关键性对性能,工作量,自动化依赖性和用户信心的作用
Zachary Guyton1, Richard Pak2, Ericka Rovira1
1Department of Behavioral Sciences & Leadership, United States Military Academy, West Point, NY, USA.
Applied ergonomics
|December 5, 2024
概括
在非个性化的技术中,不良的自动化礼仪可以提高性能,但会降低用户的信心. 任务关键性也会影响用户对自动化系统的体验.
科学领域:
- 人与计算机的交互
- 认知心理学 认知心理学
- 自动化系统 自动化系统
背景情况:
- 之前的研究表明,自动化礼仪对用户性能和信任有积极的影响,特别是在个性化技术方面.
- 自动化礼仪对非个性化技术的影响仍然不太了解.
研究的目的:
- 调查自动化礼仪和任务关键性对用户与非个性化自动化交互的影响.
- 分析不同级别的自动化能力和可靠性如何与礼仪和关键性相互作用.
主要方法:
- 采用基于计算机的自动化任务,操纵自动化礼仪 (好与坏),任务关键性,自动化阶段 (2与3) 和可靠性 (60%与80%).
- 用户的表现,依赖,信心和主观的工作负载都被测量.
主要成果:
- 糟糕的自动化礼仪增加了自动化偏差和可靠性,提高了高能力自动化 (第3阶段,80%可靠性) 的性能.
- 然而,不良礼仪也增加了主观的工作量,并降低了用户的自信.
- 通过域和指令成功操纵任务的关键性.
结论:
- 自动化礼仪显著影响用户的性能和信心,特别是在低关键性任务中具有高能力的自动化 (第三阶段).
- 这些发现突出了自动化设计,任务上下文和用户心理之间的复杂相互作用.
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