一个高风险的环境可能会影响护士的期望,而这些期望会受到医疗机构的信任和沟通的影响
Pei Wang1,2,3, Yawen Du4, Ziyao Liu4
1School of Medical Humanities and Management, Wenzhou Medical University, Wenzhou, 325035, China. wangpei1970@163.com.
BMC nursing
|December 5, 2024
概括
护士对医疗机构的信任对患者的期望产生了积极的影响,沟通是关键的调解者. 这种关系在COVID-19期间减弱,强调需要加强沟通策略.
科学领域:
- 护理 护理 护理
- 医疗保健管理的管理
- 心理学 心理学 心理学
背景情况:
- 护士的积极期望对于信任和关系至关重要.
- 影响护士期望的因素需要调查,特别是在COVID-19后.
研究的目的:
- 检查机构信任,沟通和护士期望之间的关系.
- 评估COVID-19大流行之前和之后这些关系的变化.
主要方法:
- 在疫情前和疫情后调查了1752名护士和768名护士.
- 评估医疗机构的信任,沟通技巧和患者的期望.
- 利用调解模型来分析变量关系.
主要成果:
- 疫情前:机构信任和患者期望之间的积极相关性,通过沟通进行调解.
- 在大流行期间:这种直接相关性变得无关紧要.
- 疫情:沟通在信任和期望之间保持着重要的调解作用.
结论:
- 提高护士对机构的信任可以提高患者的期望.
- 医疗管理人员应优先考虑培养护士的信任.
- 提高护士的沟通技巧至关重要,特别是在高风险环境中.
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