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影响远程医疗使用满意度的因素分析:文献综述
Annisa Nurida1, Djazuly Chalidyanto2, Mochammad Bagus Qomaruddin3
1Doctorate Degree Program in Public Health, Faculty of Public Health, Airlangga University, Surabaya 60115, Indonesia.
African journal of reproductive health
|December 6, 2024
概括
远程医疗通过解决地理和经济障碍来提高医疗保健的准入. 远程医疗有效性的关键用户满意度指标包括技术可用性,服务质量,数据安全性,易用性和患者与提供者的互动.
科学领域:
- 数字健康数字健康
- 医疗保健服务研究 医疗服务研究
- 人与计算机的交互
背景情况:
- 远程医疗对于在数字时代获得公平医疗保健至关重要.
- 了解用户满意度是远程医疗采用和有效性的关键.
- 地理和经济因素可能会限制传统医疗保健的获取.
研究的目的:
- 确定远程医疗用户满意度的关键指标.
- 分析影响用户对远程医疗质量认知的因素.
- 为改善远程医疗服务提供提供提供信息.
主要方法:
- 关于过去5年发表的研究的文献综述.
- 在PubMed和谷歌学者进行的搜索.
- 包括关于远程医疗用户满意度的定量和定性研究.
主要成果:
- 用户满意度是远程医疗成功的一个关键指标.
- 识别的满意度指标包括技术可用性和服务质量.
- 对数据安全的信任,易用性和患者与医疗服务提供者的互动是重要的因素.
结论:
- 远程医疗服务提供商必须优先考虑已识别的满意度因素.
- 改进这些指标可以提高远程医疗的有效性和接受度.
- 解决用户满意度对于成功实施远程医疗至关重要.
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