[通过SMS消息传递改善门诊白内障手术患者信息质量:一项前性研究]
C Grange1, V Gualino1, L Klotz2
1Service d'ophtalmologie, hôpital Pierre-Paul-Riquet, CHU de Toulouse, place Baylac, 31059 Toulouse cedex, France.
Journal francais d'ophtalmologie
|December 7, 2024
概括
自动化短信显著提高了白内障手术后的患者满意度,改善了患者与提供者之间的关系,而不会影响遵守. 这种方法提供了高效,标准化的通信,克服了潜在的数字沟.
科学领域:
- 医疗信息学 医疗信息学
- 患者沟通 患者沟通
- 外科手术的结果
背景情况:
- 白内障手术是法国最常见的门诊手术.
- 传统的手术后通过电话与病人联系是耗时且变化的.
- 自动化SMS提供了一个标准化,高效的通信道.
研究的目的:
- 评估短信对患者满意度的影响.
- 评估SMS对遵守手术前指令的影响.
- 为了比较短信通信与传统的电话跟踪.
主要方法:
- 展望研究有两个部门:SMS干预组和对照组.
- 通过问卷测量患者满意度.
- 各组对手术前指令的遵守情况进行了比较.
主要成果:
- 平均患者对短信的满意度为9.3/10.
- 96%的患者认为短信加强了他们与专业人员的关系.
- 99%的人认为SMS对于遵循建议是有用的;遵守并没有显著差异.
结论:
- 患者非常重视通过短信提供的信息,这表明他们渴望参与.
- 短信改善了患者与医疗服务提供者的关系,特别是在老年人群中.
- 自动短信是一种有效的,可访问的替代方案,用于手术前后通信的电话通话.
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