以用户为中心的AI:通过应用商店上的用户评论评估生成性AI应用程序的可用性
1Information Technology Department, College of Computer and Information Sciences, King Saud University, Riyadh, Saudi Arabia.
PeerJ. Computer science
|December 9, 2024
概括
这项研究使用用户评论评估了生成性AI应用程序,发现ChatGPT是最可用的. 双子AI和达芬奇AI的可用性较低,突出了AI工具设计的改进领域.
科学领域:
- 人与计算机的交互
- 人工智能可用性可用性
- 软件工程 软件工程 软件工程
背景情况:
- 生成型人工智能工具的现实世界可用性仍未得到充分研究.
- 来自数字市场的用户评论为AI应用程序性能提供了有价值的见解.
- 现有的研究缺乏基于大规模用户反的全面可用性评估.
研究的目的:
- 进行领先的生成AI应用程序的可用性评估和比较.
- 分析来自Apple App Store和Google Play的用户评论,了解人工智能工具的有效性,效率和满意度.
- 确定特定的可用性问题,并为增强生成AI用户体验提供建议.
主要方法:
- 从2024年1月至3月期间,提取和分析了五个生成AI应用程序 (ChatGPT,Bing AI,Microsoft Copilot,Gemini AI,Da Vinci AI) 的11549条用户评论.
- 应用ISO 9241可用性标准,专注于有效性,效率和用户满意度.
- 利用用户反数据来评估Android和iOS平台的复合可用性和满意度得分.
主要成果:
- 聊天GPT显示了最高的复合可用性得分 (0.504安卓,0.462iOS) 和用户满意度 (0.590安卓,0.565iOS).
- 双子AI在分析的Android应用中记录了最低的可用性 (0.016 Android) 和满意度 (-0.138 Android).
- 达芬奇人工智能在分析的iOS应用中显示了最低的可用性 (0.275),这表明平台特定的用户体验变化.
结论:
- 用户满意度是生成人工智能应用程序整体可用性的关键因素.
- 识别的常见可用性挑战包括易用性,功能性和可靠性.
- 提出了可行的建议,以改善生成性AI工具的设计和用户体验.
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