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相关概念视频

Ethics in Research01:56

Ethics in Research

22.9K
Today, scientists agree that good research is ethical in nature and is guided by a basic respect for human dignity and safety. However, this has not always been the case. Modern researchers must demonstrate that the research they perform is ethically sound.
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Data Collection II01:29

Data Collection II

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The nursing history captures and records the patient's health status, so that a care plan evolves to meet the patient's individual needs. The nursing health history is a part of the initial assessment. A comprehensive history covers all health dimensions and plays a significant role in the assessment process. A comprehensive history includes the patient's biographical information, reasons for seeking health care, expectations, present and past health history, medications, and...
8.0K
Professional Values01:29

Professional Values

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Nurses are responsible for caring for patients during birth, death, illness, and healing. Professional values guide the decisions and actions that nurses make in their careers. If nurses know the decisions and actions to take, providing patients with exceptional care is possible.
The values that are the foundation of the nursing profession are altruism, autonomy, human dignity, and social justice.
First, altruism refers to the concern for the welfare and well-being of others without personal...
6.5K
Nursing Ethical Principles II01:27

Nursing Ethical Principles II

920
Ethical principles are essential in guiding nurses to fulfill their responsibilities, focusing on the quality of nursing care and decision-making. These principles, including autonomy, beneficence, non-maleficence, justice, and fidelity, shape the ethical framework within healthcare settings.
Consider the following scenario, which illustrates how these principles are applied in the care of Mr. John, a fifty-year-old teacher diagnosed with metastatic liver cancer.
Initially, Mr. John's...
920
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

4.7K
The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
4.7K
Nursing Evaluation01:15

Nursing Evaluation

3.2K
The evaluation stage signals the end of the nursing process. The nurse gathers evaluative data to assess whether or not the patient has attained the expected results. Whereas the nurse collects data in the nursing assessment to identify the patient's health concerns, the evaluation stage data determines if the indicated health issues are resolved. Evaluative data collection includes two sections: the data acquired to evaluate patient outcomes and the time criteria for data collection.
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相关实验视频

Updated: Jun 5, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

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客户与兽医专业人员的经验:一个叙事调查研究.

F N Brown1, J V Jones1

  • 1Te Kura Oraka Kararehe | School of Animal Health, Otago Polytechnic, Dunedin, New Zealand.

New Zealand veterinary journal
|December 9, 2024
PubMed
概括
此摘要是机器生成的。

动物所有者重视以关系为中心的护理和实践功能,超越基本服务. 一个强大的客户-兽医关系和诚实的沟通是积极经验的关键,即使结果不好.

关键词:
以人际关系为中心的护理客户体验 客户体验 客户体验客户满意度 客户满意度 客户满意度叙事调查调查 叙事调查工作人员的福祉.专业的兽医专业人员.

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Last Updated: Jun 5, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

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The Other End of the Leash: An Experimental Test to Analyze How Owners Interact with Their Pet Dogs
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Automated Interactive Video Playback for Studies of Animal Communication
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科学领域:

  • 兽医医学 兽医医学 兽医医学
  • 客户体验研究 客户体验研究
  • 人与动物的联系研究研究

背景情况:

  • 了解客户的观点对于改善兽医服务提供至关重要.
  • 以前的研究集中在临床结果上,不太重视客户的主观经验.

研究的目的:

  • 探索动物所有者在与兽医服务接触期间的经历和感受.
  • 从客户的角度来看,定义什么是"良好的体验".

主要方法:

  • 采用了一个叙事调查方法.
  • 与30名伴侣动物所有者进行了半结构化采访.
  • 诱导主题分析用于分析转录的采访.

主要成果:

  • 出现了四个主要主题:吸引客户的实践特征,整体的欢迎体验,建立高质量的关系以及影响客户和兽医专业关系的因素.
  • 当有强大的关系和良好的管理实践 (诚实,正直) 存在时,客户更容易原谅糟糕的结果.
  • 以人际关系为中心的护理被认为至关重要,与良好的初始客户实践相匹配.

结论:

  • 客户体验是由实践提供和与兽医工作人员的人际联系所塑造的.
  • 以关系为中心的护理是最重要的,但需要初始的客户-实践兼容性.
  • 这些发现为兽医实践提供了一个框架,以提高客户的满意度和幸福感.