提升电子政府:释放人工智能和物联网的力量,增强公共服务
Abdullah M Al-Ansi1, Askar Garad2, Mohammed Jaboob3
1College of Commerce and Business Administration. Dhofar University, Salalah, Oman.
Heliyon
|December 10, 2024
概括
人工智能 (AI) 和物联网 (IoT) 可以通过改善决策和公民参与来显著增强电子政府服务. 然而,为了成功整合,必须解决数据隐私和访问差异等挑战.
科学领域:
- 公共管理和数字治理
- 信息技术和智能系统
- 社会技术研究技术采用技术的研究.
背景情况:
- 电子政府服务越来越多地利用数字技术来改善公共服务的提供.
- 人工智能 (AI) 和物联网 (IoT) 的整合为现代治理带来了新的机遇和挑战.
- 了解这些技术对服务提供,治理和公民参与的影响至关重要.
研究的目的:
- 通过人工智能和物联网集成来探索电子政府服务的增强.
- 确定应用人工智能和物联网在电子政府中的关键主题,趋势,挑战和机会.
- 分析对服务提供,治理实践和公民参与的影响.
主要方法:
- 对2014年至2024年间发表的学术文章进行系统审查.
- 在电子政府背景下分析涵盖AI和物联网的学术数据库.
- 内容分析,主题综合和理论框架的应用.
主要成果:
- 人工智能和物联网有可能改善决策,优化服务交付,并促进公民参与电子政府.
- 确定的挑战包括数据隐私问题,道德考虑,以及技术获取的社会经济差异.
- 该研究综合了关于这些技术的采用,实施和影响的各种发现.
结论:
- 人工智能和物联网的整合为推进电子政府和数字治理提供了巨大的潜力.
- 解决伦理和可访问性挑战对于公平有效的实施至关重要.
- 调查结果为政策制定者提供了实际建议,并指导未来对公共部门数字化转型的研究.
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