手工制作的乐趣,以支持患者和临床医生的经验
Noor Fathima Shaik1, David Do1, Roy Rosin1
1Department of Neurology, Penn Medicine, University of Pennsylvania, Philadelphia, PA, USA.
提供令人愉快的惊喜的医疗保健计划可以改善患者的体验和满意度. 这种以患者为中心的方法还可以通过将临床医生与他们的目的重新联系起来,从而减少提供者的倦怠.
科学领域:
- 医疗保健管理的管理
- 患者体验 患者体验
- 临床医生幸福感 临床医生幸福感
背景情况:
- 住院往往会引起患者的恐惧和焦虑.
- 医疗保健领导者认识到提高患者体验和个性化护理的关键需求.
- 现有的系统需要改进,以满足住院患者的情感和心理需求.
研究的目的:
- 描述一个以患者为中心的倡议,旨在改善医院的体验.
- 探索愉快的惊喜对患者满意度和临床医生的幸福感的影响.
- 提出一个可扩展和具有成本效益的模型,以提高医院护理.
主要方法:
- 实施一项专注于为患者提供量身定制的愉快惊喜的倡议.
- 赋予医疗保健提供者执行善意行为的权力.
- 通过患者和提供者互动故事进行定性评估.
主要成果:
- 该计划成功地为患者带来了快乐,提高了他们的整体医院体验.
- 提供者报告说,他们的工作重新获得了意义和目的感.
- 该计划对患者满意度和提供者倦怠都有积极影响.
结论:
- 以患者为中心的快乐惊喜是改善医院护理的有效策略.
- 这项倡议提供了一种可扩展,具有成本效益和影响力的方法,以增强患者体验和支持临床医生.
- 与医疗护理一起解决患者的情感需求对于整体治疗和提供者福祉至关重要.
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