对于具有最低患者经验的高级实践提供者,有效的补救措施:关系资源的力量
Laura A Kirk1, Caitlin H Siropaides2, Jijia Wang3
1Office of Advanced Practice Providers, University of Texas Southwestern Medical Center, 5939 Harry Hines Boulevard, Dallas, TX 75390, USA.
Patient education and counseling
|December 12, 2024
概括
这项研究为具有较低患者体验分数的高级实践提供者 (APP) 开发了一项沟通技巧培训 (CST) 计划. 该计划成功地提高了观察到的沟通技巧,证明了有针对性的支持的有效性.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 医学教育 医学教育
- 在医疗保健领域的沟通
背景情况:
- 低患者体验得分与低于最佳的护理和提供者倦怠相关.
- 补救性沟通技巧培训 (CST) 计划可能面临不良接待.
- 先进实践提供者 (APP) 需要针对患者体验挑战提供量身定制的支持.
研究的目的:
- 为具有最低患者体验分数的APP开发和评估支持计划.
- 提高表现不佳的APP的沟通技巧和患者参与度.
- 为医疗保健提供者确定补救性沟通培训的有效组成部分.
主要方法:
- 这是一个多方面的计划,包括个人支持,优势评估,CST研讨会和指导.
- 干预前/后调查评估职业成就,健康和沟通自我效能.
- 在患者接触期间直接观察和评分提供者沟通.
主要成果:
- 参与者表示高度满意,并愿意推该计划.
- 专业指导和CST研讨会是最受欢迎的组成部分.
- 在干预后,观察到的沟通技能的统计学显著改善.
- 在职业成就或幸福指数中没有发现显著变化.
结论:
- 基于优势的,基架式的整治方法有效地提高了APP的沟通技巧.
- 专注于参与者利益的关系和反赤字干预措施得到了很好的接待.
- 有针对性的沟通技巧培训可以提高患者的参与度,并解决低患者体验分数的问题.
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