评估药物护理服务在促进社区公共卫生成果
Lusine Nazaryan1, Anush Barseghyan1, Marta Simonyan2
1Academic Researcher and Lecturer, Department of Pharmaceutical Management, Yerevan State Medical University after Mkhitar Heratsi, Yerevan, Armenia.
Indian journal of public health
|December 13, 2024
概括
在发展中国家,消费者对自我治疗风险的认识很低. 这项研究强调了需要改善药品护理和药房工作人员的专业行为,以增强患者的信心,减少不安全的自我治疗做法.
科学领域:
- 医药护理 医药护理 医药护理
- 公共卫生 公共卫生
- 消费者行为 消费者行为
背景情况:
- 在发展中国家,消费者对自我治疗风险的认识较低.
- 药剂师是社区环境中主要的初级医疗保健提供者.
- 需要评估药物护理的质量和患者满意度.
研究的目的:
- 评估药房员工提供的药品护理.
- 分析消费者对药房服务的满意度.
- 识别影响自我治疗实践的因素.
主要方法:
- 进行了匿名问卷调查.
- 在2021年至2022年期间从1308名受访者收集的数据.
- 分析的重点是自我治疗率和对药房工作人员建议的满意度.
主要成果:
- 显著的大多数 (56.7%) 消费者更喜欢在没有专业咨询的情况下自我治疗.
- 药房工作人员的建议不足是消费者信心下降的一个主要原因.
- 消费者报告说,他们对药房工作人员的推信心较低.
结论:
- 提高药房员工的专业行为是必不可少的.
- 对药房工作人员来说,投资培训和明确的指导方针是必要的.
- 改善药房服务对于将其有效地纳入初级医疗保健至关重要.
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