患者和临床医生对血管外科手术中虚拟电话咨询的看法
Muhammad Syafwan Yahya1, Lilian Tang2, Donagh Healy2
1Vascular Surgery, Belfast Health and Social Care Trust, Belfast, UK syafwan.yahya@gmail.com.
BMJ open quality
|December 16, 2024
概括
虚拟电话咨询 (VPC) 在疫情期间是有效的,提供方便和安全. 患者和临床医生的满意度很高,支持继续使用这种医疗保健提供模式.
科学领域:
- 医疗保健提供创新 医疗保健提供创新
- 门诊护理模型 门诊护理模型
- 远程医疗的研究.
背景情况:
- 由于COVID-19的流行,需要从面对面 (F2F) 门诊转向虚拟电话咨询 (VPC).
- 这项研究评估了患者和临床医生的VPC经验,以确定需要改进的领域.
研究的目的:
- 评估患者和临床医生对虚拟电话咨询 (VPC) 的满意度.
- 为了确定VPC的感知好处和缺点.
- 收集改善VPC计划的建议.
主要方法:
- 开发并向100名患者和11名临床医生管理单独的问卷.
- 收集了2021年12月至2022年2月期间对VPC的满意度,实际方面和改进建议的数据.
主要成果:
- 患者报告高满意度 (4.42/5),重视降低感染风险,方便性和效率.
- 临床医生也报告了满意度 (4.19/5),引用了效率,安全性和成本效益.
- 关键的限制包括无法进行体检,一些患者更喜欢F2F和建议视频通话.
结论:
- 患者和临床医生都对虚拟电话咨询 (VPC) 计划表示满意.
- 该研究提供了证据,支持VPC服务在门诊机构的持续使用和潜在扩展.
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