是什么让过程采矿分析师的生活变得困难? 一个反映挑战的反映.
Lisa Zimmermann1, Francesca Zerbato1, Barbara Weber1
1Institute of Computer Science, University of St. Gallen, 9000 St. Gallen, Switzerland.
概括
过程采矿分析师面临着23个实际挑战,尽管存在缓解策略. 需要进一步的研究来加强对所有项目阶段和组织层面的分析师的支持.
科学领域:
- 信息系统信息系统信息系统
- 业务流程管理 业务流程管理
- 数据分析数据分析数据分析.
背景情况:
- 流程挖掘工具为企业提供了对流程执行的洞察力.
- 有效的应用依赖于熟练的分析师进行洞察和改进.
- 了解分析师的困难对于开发定制支持至关重要.
研究的目的:
- 识别和理解过程采矿分析师面临的实际挑战.
- 为了验证这些挑战,并探索现有的缓解策略.
- 为处理采矿从业者提供增强支持的发展提供信息.
主要方法:
- 与41个过程采矿分析师进行了定性采访.
- 通过调查问卷对已识别的挑战进行定量验证.
- 对感知的相关性和应用的缓解策略的分析.
主要成果:
- 识别和验证过程采矿分析师遇到的23个不同的挑战.
- 了解这些挑战在实践中的相关性.
- 分析师使用的当前减缓策略的文件.
结论:
- 现有的缓解策略不足以充分解决分析师面临的挑战.
- 需要进一步的研究来为分析师提供全面的支持.
- 在整个过程采矿项目中,需要在个人,技术,团体和组织层面提供支持.
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