护士叙事能力对与愤怒的病人沟通能力的影响:反思的调解效应
Ya-Ning Zhao1, Xiao-Kai Wang1, Qiu-Jun Zhang2
1School of Nursing and Health, Zhengzhou University, Zhengzhou, Henan, China.
反思显著提高护士与愤怒的病人沟通的能力,通过介绍叙事能力和沟通技巧之间的关系,减少工作场所暴力.
科学领域:
- 护理科学 护理科学
- 医疗保健通讯 医疗保健通讯
- 心理学 心理学 心理学
背景情况:
- 工作场所暴力,往往是由患者的愤怒所推动的,对医疗保健工作者构成风险.
- 有效的患者愤怒管理对于减轻工作场所暴力至关重要.
- 叙述能力和反思是提高护士沟通能力的关键.
研究的目的:
- 调查反映在叙事能力和护士与愤怒患者的沟通之间的联系中反映的调解作用.
- 了解叙事技巧和反思实践如何影响护士与患者的互动.
主要方法:
- 一项涉及中国647名护士的研究.
- 收集关于叙事能力,反思和沟通技能的数据.
- 结构方程建模,以分析拟议的调解模型.
主要成果:
- 发现反射显著调解了叙事能力和与愤怒患者沟通能力之间的关系.
- 这些发现在α = 0.05级别时具有统计学意义.
结论:
- 护士的叙事能力直接影响反思,反过来间接增强与愤怒的患者的沟通.
- 这项研究引入了一种叙事方法,以减少护士-病人冲突和医院暴力.
- 将叙事和反思训练整合到护理教育中,可以改善患者关系,促进更安全的医疗环境.
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