工作人员和患者对拥挤,走廊护理和登机的经验:快速审查
Steve Robertson1, Tony Ryan1, Ashfaque Talpur2
1School of Allied Health Professions, Nursing and Midwifery, University of Sheffield, Sheffield, England.
概括
医院急诊室过度拥挤会对患者和护士的体验产生负面影响. 提高护士的自主性和沟通能力可以减少压力,提高护理满意度,并防止患者在没有被看到的情况下离开.
科学领域:
- 医疗保健管理的管理
- 护理 护理 护理
- 患者体验 患者体验
背景情况:
- 医疗保健利用率的增加导致医院过度拥挤,特别是在急诊室 (ED).
- 由于过度拥挤,患者经常在等待区和走廊等非传统空间接受护理.
- 这种情况会对护理人员和患者的体验产生负面影响.
研究的目的:
- 快速审查护士和患者在急诊室拥挤,走廊护理和登机方面的经验.
- 确定影响过度拥挤的ED环境中的关键因素.
- 探索减轻负面经历的潜在策略.
主要方法:
- 快速审查现有文献.
- 综合了患者和护士在拥挤的ED环境中的经验.
- 分析报告的安全和应对机制.
主要成果:
- 拥挤,走廊护理和登机与患者和护士的重大压力和丧有关.
- 对护理质量和提供质量的不满是常见的结果.
- 经常报告有关患者安全和应对机制有效性的担忧.
结论:
- 加强护士的自主权对于改善拥挤的急救室的护理服务至关重要.
- 医疗保健提供者和患者之间改善的沟通可以减轻负面体验.
- 这些干预措施可能会导致更好的员工保留,减少患者提供者冲突,以及更少的病人离开没有被看到.
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