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在沙特阿拉伯背景下,物理/职业治疗师和患者之间有效沟通的障碍:一个横截面研究
Turki Aljuhani1,2, Abrar M Al-Mutairi3, Abdullah Alfraih4,5
1Department of Occupational Therapy, College of Applied Medical Sciences, King Saud Bin Abdulaziz University for Health Sciences, Riyadh, Saudi Arabia. Juhanit@ksau-hs.edu.sa.
BMC health services research
|December 19, 2024
概括
在沙特阿拉伯,物理/职业治疗师和患者之间的沟通障碍包括时间限制和语言问题. 解决这些问题可以改善患者的满意度和健康结果.
科学领域:
- 康复医学 康复医学 康复医学
- 医疗保健通讯 医疗保健通讯
- 患者体验 患者体验
背景情况:
- 有效的沟通对于优质的医疗保健和患者满意度至关重要.
- 沟通障碍可能会对健康结果产生负面影响.
- 本研究确定了沙特阿拉伯的物理/职业治疗师 (PT/OT) 和患者之间的沟通障碍.
研究的目的:
- 识别和分析沙特阿拉伯物理和职业治疗环境中的沟通障碍.
- 了解患者和治疗师对沟通挑战的看法.
- 为旨在改善治疗沟通的干预措施提供信息.
主要方法:
- 一项从2022年9月到2023年1月进行的横截面研究.
- 参与了228名患者和46名康复服务的治疗师.
- 通过自我管理问卷收集的数据,并使用Pearson的千平方和费舍尔的精确测试进行分析.
主要成果:
- 报告的患者满意度高 (69.3%),但主要障碍包括有限的咨询时间 (15.8%) 和医疗记录使用 (4.8%).
- 治疗师认为时间限制 (30.4%),身体设置 (37.0%) 和病史 (56.5%) 是主要的障碍.
- 单语言阿拉伯语治疗师和年轻治疗师 (25-30) 分别面临与语言和管理多个患者问题相关的更大的沟通挑战 (p<0.05).
结论:
- 需要有针对性的干预措施,包括加强培训和改善临床结构,以解决沟通障碍.
- 解决这些障碍可以提高患者满意度和治疗结果.
- 未来的研究应该探索纵向研究和特定的沟通培训计划.
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