使用基于深度学习的推系统,实时协助自杀预防热线:一个随机对照试验.
Salim Salmi1, Saskia Mérelle2, Nikki van Eijk2
1Research, 113 Suicide Prevention, Paasheuvelweg 25, 1105 BP Amsterdam-Zuidoost, Netherlands; Stochastics, Centrum Wiskunde & Informatica, P.O. Box 94079, 1090 GB Amsterdam, Netherlands; Mathematics, Faculty of Science, Vrije Universiteit Amsterdam, De Boelelaan 1105, 1081 HV Amsterdam, Netherlands.
International journal of medical informatics
|December 20, 2024
概括
这项研究评估了人工智能工具用于自杀预防热线. 虽然AI并没有提高辅导员的自我效能,但它提供了可用的建议,特别是在复杂的,较长的对话中.
科学领域:
- 心理学 心理学 心理学
- 计算机科学 计算机科学
- 公共卫生 公共卫生
背景情况:
- 自杀预防热线对心理健康支持至关重要.
- 辅导员面临着需要实时决策的高压情况.
- 人工智能工具有可能在危机干预中增加人类支持.
研究的目的:
- 评估人工智能辅助工具对预防自杀的实时辅导员支持的有效性和可用性.
- 评估人工智能协助对辅导员自我效能和响应时间的影响.
- 在帮助电话对话中分析人工智能工具使用的模式和适当性.
主要方法:
- 一个随机对照试验 (RCT),将人工智能工具组与对照组进行比较 (照顾一如既往).
- 人工智能工具使用BERT句子嵌入和共弦相似性来生成建议.
- 通过问卷测量辅导员的自我效能;记录工具的使用频率,持续时间和内容分析.
主要成果:
- 人工智能和对照组之间的自我有效性没有显著差异 (p=0.36).
- 人工智能工具用户的响应时间略低,在更长的对话中使用率增加.
- 适当的AI工具使用在83%的实例中产生了可用的建议,但通常会错过最佳时机.
结论:
- 人工智能辅助工具显示出在预防自杀方面支持辅导员的潜力,提供可用的建议.
- 在最佳的AI工具集成方面仍然存在挑战,包括辅导员的熟练程度和信任.
- 需要进一步的研究来完善人工智能工具,以提供有效的实时危机干预支持.
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