在中国残疾人中对辅助技术,服务的需求和满意度自我报告
Panpan Chen1, Binglong Wang2, Zhimin Hu2
1Si Chuan Provincial Rehabilitation Hospital (Si Chuan Provincial BaYi Rehabilitation Center), Chengdu, China.
Disability and rehabilitation. Assistive technology
|December 23, 2024
概括
辅助设备的满意度与预安装服务有关,而不是安装后的维护. 改善这些服务和可访问性是残疾人从辅助技术中受益的关键.
科学领域:
- 康复工程 康复工程 康复工程
- 医疗保健服务研究 医疗服务研究
- 关于残疾人的研究.
背景情况:
- 不使用辅助设备通常与服务提供和用户满意度问题有关.
- 缺乏关于残疾人群体对辅助设备的服务质量和满意度的系统研究.
- 本研究通过分析服务提供和对辅助设备的满意度来解决这一差距.
研究的目的:
- 分析中国残疾人对辅助设备的服务提供和满意度.
- 使用技术接受模型 (TAM) 探索服务提供和满意度之间的关系.
- 评估潜在的机制,服务提供和满意度之间的关系的基础.
主要方法:
- 采用了技术接受模型 (TAM) 和世界卫生组织的快速辅助技术评估 (rATA) 问卷.
- 利用分层抽样采访中国872名残疾人.
- 进行了多重回归分析,以检查服务提供和满意度之间的关系.
主要成果:
- 自我报告的辅助技术需求因残疾类型而异.
- 预装评估和培训服务与满意度正相关 (β=0.514,p<0.05).
- 装配后的维护服务和服务便利性并没有显著影响产品满意度.
结论:
- 政策应优先考虑多重残疾人的移动辅助工具和基本设备.
- 提高安装后维护能力和服务可访问性,以持续为用户带来好处.
- 促进对装配前评估和培训服务的认识;强调疾病预防和早期干预.
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