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值班医生:医生在医疗咨询期间使用智能手机
Amit Gur1,2, Eilat Chen Levy1,2, Yaron Ariel1,2
1Department of Health Systems Management, College of Jezreel Valley, Tel Adashim, Israel.
Journal of communication in healthcare
|December 26, 2024
概括
医生 医生 医生
科学领域:
- 医疗保健管理的管理
- 患者体验 患者体验
- 数字健康整合数字健康整合
背景情况:
- 医疗保健组织优先考虑以患者为中心的护理和服务质量.
- 数字技术,如智能手机,可以影响患者与医生的互动和感知的服务质量.
- 评估智能手机对医疗咨询的影响至关重要.
研究的目的:
- 为了检查患者对医生在医疗接触期间使用智能手机的看法.
- 调查智能手机使用的感知 (破坏性与建设性) 如何影响服务质量和患者满意度.
- 了解患者的舒适度和医生使用智能手机的理由.
主要方法:
- 在356名参与者中进行在线调查.
- 收集了有关患者舒适度,感知理由,服务质量和与医生使用智能手机相关的满意度的数据.
- 分析了过去一年内在医疗咨询期间对智能手机使用的看法.
主要成果:
- 患者认为医生使用智能手机是干扰性的,会对服务质量和满意度产生负面影响.
- 当与专业任务或紧急个人事务相关时,智能手机使用的接受度会增加.
- 没有发现患者自己的智能手机习惯与他们对医生智能手机使用的看法之间的相关性.
结论:
- 医生使用智能手机可能会损害对服务质量和患者满意度的认知.
- 医疗机构应实施政策和培训,以有效管理智能手机使用.
- 关于基本智能手机使用的清晰沟通对于增强患者体验至关重要.
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