护理中的冲突管理:分析风格,策略和影响因素:系统审查
Monica Nikitara1, Mutu Roxane Dimalibot1, Evangelos Latzourakis1
1Department of Health Sciences, School of Life and Health Sciences, University of Nicosia, Nicosia 1700, Cyprus.
Nursing reports (Pavia, Italy)
|December 27, 2024
概括
护士最常使用适应和协作来解决冲突. 经验和工作场所文化等因素影响这些选择,强调需要有针对性的培训来改善护理工作关系.
科学领域:
- 护理 护理 护理
- 医疗保健管理的管理
- 组织心理学 组织心理学
背景情况:
- 冲突是临床环境中固有的,影响护士福祉和患者护理.
- 有效的冲突管理对于维持护理健康的工作环境至关重要.
研究的目的:
- 确定护士使用的普遍冲突管理风格和策略.
- 检查影响护士选择冲突管理方法的因素.
主要方法:
- 按照PRISMA指南 (2014-2024) 进行系统的文献审查.
- 搜索的数据库:PUBMED,CINAHL,Medline,ProQuest. 在这些数据库中进行了搜索.
- 包括22项关于护士的初级数据研究,使用JBI工具评估质量,并通过内容分析合成结果.
主要成果:
- 适应和协作/整合是护士中最常见的冲突管理风格.
- 妥协也经常被使用.
- 年龄,经验,教育和工作场所文化显著影响战略选择.
结论:
- 护士根据背景和个体因素使用各种冲突管理策略.
- 合作和沟通是有效解决冲突的关键.
- 积极的战略和量身定制的培训可以提高护理工作中的工作满意度和工作关系.
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