在临床试验中基于服务质量提高患者满意度:一个横截面研究
Go-Eun Lee1, Sue Kim1,2, Sang Hui Chu1,2
1College of Nursing, Yonsei University, Seoul, Republic of Korea.
PloS one
|December 27, 2024
概括
参与者对临床试验的满意度受到服务质量的积极影响. 关键因素包括研究人员的互动,环境,试验结果,健康变化和试验继续考虑.
科学领域:
- 临床研究是临床研究.
- 改善医疗保健质量 改善医疗保健质量
- 患者为中心的护理
背景情况:
- 参与者的满意度对于临床试验的竞争力至关重要.
- 服务质量是其他行业满意度的已知驱动因素.
- 临床试验中的服务质量感知存在有限的研究.
研究的目的:
- 评估临床试验参与者对服务质量的看法.
- 确定影响临床试验参与者满意度的因素.
主要方法:
- 横截面描述和解释性研究.
- 在韩国医院的206名成年参与者中收集的调查数据.
- 包括回归建模在内的统计分析.
主要成果:
- 对服务质量和满意度的普遍积极看法.
- 满意度的重要预测因素:研究人员互动,物理环境,试验表现,健康状况变化和试验中止考虑.
结论:
- 服务质量显著影响临床试验参与者的满意度.
- 对服务质量组件的整体考虑对于提高参与者满意度至关重要.
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