轮椅使用者对维护和维修服务的感知:一种定性研究
Kathryn M Hiles1, Richard M Schein2, Gede Pramana2
1Department of Occupational Therapy, University of Texas Health Science Center San Antonio, San Antonio, TX, USA.
Disability and rehabilitation. Assistive technology
|December 29, 2024
概括
轮椅使用者需要更好地获得维护和维修服务. 该研究强调了挑战,并呼吁改变政策和采取预防措施,以改善轮椅服务提供和用户成果.
科学领域:
- 康复工程 康复工程 康复工程
- 辅助技术 辅助技术 辅助技术
- 以用户为中心的设计
背景情况:
- 轮椅和座椅系统需要定期维护.
- 基本功能依赖于及时的维修服务.
- 用户对维修访问的体验至关重要.
研究的目的:
- 探索轮椅使用者在获得维护和维修服务方面的观点.
- 识别轮椅维修中的障碍和促进因素.
- 为改善服务提供提供提供信息.
主要方法:
- 与四名全职轮椅使用者进行半结构化采访.
- 使用反射主题分析进行数据分析.
- 通过讨论和思维绘制进行协作主题构建.
主要成果:
- 六个主要主题出现了:服务提供,维修选项,政策影响,设计需求,知识差距和系统问题.
- 用户希望改善维修的可访问性和效率.
- 预防措施对于最小化维修需求至关重要.
结论:
- 轮椅使用者主张政策修订和预防策略.
- 需要利益相关者之间的合作来分析服务交付.
- 建议包括政策调整,最佳实践和预防措施,以改善用户访问和结果.
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