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基于模拟的数字双胞胎方法来评估应急呼叫响应的组织
Yann Penverne1, Clea Martinez2, Nicolas Cellier2
1Department of Emergency Medicine, Nantes Université, CHU Nantes, Nantes, France. yann.penverne@chu-nantes.fr.
NPJ digital medicine
|December 31, 2024
概括
通过减少区域隔离,重组紧急医疗通信中心 (EMCC) 提高了17-21%的呼叫处理可访问性和服务质量. 这种数字双胞胎模拟提供了一个客观的方法来量化性能效益.
科学领域:
- 紧急医疗 紧急医疗
- 运营研究 运营研究
- 卫生系统管理管理卫生系统管理
背景情况:
- 及时访问紧急医疗通信中心 (EMCC) 对患者的结果至关重要.
- 越来越多的呼叫量和预算限制给全球的EMCC现有业务带来了压力.
- 组织重组对于提高EMCC的效率和可访问性至关重要.
研究的目的:
- 通过基于模拟的数字双胞胎来评估分散的组织场景对EMCC可访问性的影响.
- 在不同的EMCC运营模式下量化服务质量和呼叫接收时间的改进.
- 为了证明在EMCC网络中减少区域隔离的好处.
主要方法:
- 基于模拟的数字双胞胎模型的开发,代表EMCC的操作.
- 评估了两种具有灵活通话分配的分隔式场景.
- 测量服务质量,定义为在30秒内接收电话,作为主要的可访问性指标.
主要成果:
- 拆分方案显示,服务质量得到了显著改善.
- 在接受电话后30秒内,服务质量在经过测试的场景中增加了17%至21%.
- 数字双胞胎方法提供了客观数据,说明了减少区域隔离带来的好处.
结论:
- 通过拆分来减少EMCC的区域隔离,提高了运营性能和可访问性.
- 基于模拟的数字双胞胎建模是评估和量化EMCC组织变化的有效工具.
- 实施灵活的呼叫分发策略可以使紧急医疗服务的提供得到重大改善.
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