开发互联网医院的挑战和策略:结合定性访谈和文献研究
Yunfeng Lai1, Qiong Ho2, Yao Wang3
1School of Public Health and Management, Guangzhou University of Chinese Medicine, Guangzhou, China.
Digital health
|January 1, 2025
概括
建立互联网医院面临诸如医生和患者参与度低等挑战. 战略包括个性化数字健康的分阶段开发和创新服务模式,加强在线和离线医疗保健的整合.
科学领域:
- 数字健康数字健康
- 医疗保健管理的管理
- 医疗信息学 医疗信息学
背景情况:
- 互联网医院代表了医疗保健提供的一种创新方法.
- 中国的公共医疗机构正在开创这些数字健康平台的发展.
- 发展的早期阶段带来了独特的挑战和机会.
研究的目的:
- 调查中国公共医疗机构在建立互联网医院时遇到的挑战.
- 确定开发和实施互联网医院服务的有效策略.
- 探索创新的服务模式,以加强以患者为中心的护理.
主要方法:
- 采用了定性研究方法,结合了深入采访和文档分析.
- 与关键利益相关者进行了采访,包括决策者,IT人员,临床医生,药剂师和外部合作伙伴.
- 应用了主题分析来解释收集的定性数据.
主要成果:
- 确定的主要挑战包括医生动机低,患者接受度有限,缺乏标准化的服务规格,以及多才多艺的人才短缺.
- 提出了四个阶段的发展计划,从初级服务向综合在线离线护理,在线处方和差异化服务发展.
- 服务模式创新强调了患者和部门分类,集中协调,独立平台建设和个性化的数字健康.
结论:
- 在医生对互联网医院的理解,患者教育和管理技能方面仍然存在重大挑战.
- 互联网医院在服务模式和临床护理方面需要实质性的创新,以提供真正个性化的,以患者为中心的数字健康服务.
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