提供者网络目录和患者偏好之间的断开
Wendy Yi Xu1, Eli Wei Raver, Thomas Elton
1Division of Health Services Management and Policy, College of Public Health, The Ohio State University, 1841 Neil Ave, Cunz Hall 208, Columbus, OH 43210-1132.
The American journal of managed care
|January 2, 2025
概括
在线供应商目录往往无法满足患者的需求,缺乏关键的关于护理获取和质量的信息. 这种可用性差距阻碍了所有人获得公平的医疗保健.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 消费者健康信息学
- 管理护理政策 管理护理政策
背景情况:
- 根据保险计划获得医疗保健提供者是管理护理系统中患者的关键问题.
- 在线提供者目录是寻求医疗服务和信息的患者的主要工具.
研究的目的:
- 评估在线供应商目录中提供的信息.
- 评估目录信息与患者访问医疗保健提供者的偏好之间的一致性.
主要方法:
- 在线供应商目录的定量内容分析 (2023年3月1日至5月30日).
- 美国成年人的全国调查 (N=4007),以确定对目录信息的偏好 (2023年6月30日至7月2日).
- 将患者偏好与目录中的可用数据元素进行比较.
主要成果:
- 提供的信息和在线供应商目录中的导航方便存在显著的变化.
- 消费者最喜欢的关键数据,如远程医疗的可用性 (23%),办公时间 (58%) 和残疾人访问 (59%),显示不一致.
- 有一个显著的百分比的目录 (大约. 7%) 没有指出提供者是否接受新患者,尽管有监管要求.
结论:
- 在线供应商目录的可用性和内容的缺陷,造成了护理获取障碍.
- 如果未能将目录信息与患者需求协调一致,可能会阻碍国家努力确保公平的医疗保健可访问性.
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