医疗保健服务重新设计的变革管理:一个概念框架
Sofia Silvola1,2, Umberto Restelli1,3, Davide Croce1,2
1LIUC - Università Cattaneo, Castellanza, VA, Italy.
Journal of preventive medicine and hygiene
|January 6, 2025
概括
本研究介绍了一个15步框架,以改善医疗保健变化管理和服务重新设计. 它通过整合最佳实践和利益相关方参与以患者为中心的护理来解决对变革的抵制.
科学领域:
- 医疗保健管理的管理
- 组织变革 组织变革
- 医疗保健服务研究 医疗服务研究
背景情况:
- 由于专业的自主性和对变革的抵制性,医疗保健组织面临着实施过程创新的挑战.
- 转向以价值为基础,以患者为中心的护理需要有效的变革管理策略.
- 医疗保健中现有的变革管理方法往往不足以进行复杂的服务重新设计.
研究的目的:
- 提出一个概念框架,支持医疗保健服务重新设计的变化管理.
- 制定一个结构化的方法,整合最佳实践和解决变革障碍.
- 加强在医疗保健组织中采用工艺创新.
主要方法:
- 使用Jabareen的多维和多方法方法的概念框架的开发.
- 系统的文献审查,主题和内容分析,概念聚合和图形设计.
- 在南非通过采访和案例研究分析进行外部验证.
主要成果:
- 该框架整合了53种基于证据的实践,42种变革管理模式和244种实施行动.
- 概念的聚合导致了15个适用于所有变化级别的宏观主题.
- 验证强调了以人为本的战略的重要性,以及管理对变革的抵抗力.
结论:
- 建议为医疗保健服务重新设计变更管理制定一个15步框架.
- 该框架强调利益相关者参与,规划,沟通和持续审查.
- 建议对框架的验证和适应在不同的医疗保健环境进行进一步的研究.
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