消费者对重新装修电子产品的决策的主要驱动因素和优先事项:混合方法方法
Fatemeh Barkhi1, Sadra Ahmadi2, Sajad Shokouhyar3
1Department of Information and Industrial Management, Faculty of Management and Accounting, Shahid Beheshti University, G.C., P.O. Box 1983963113, Tehran, Iran.
Heliyon
|January 6, 2025
概括
消费者对翻新电子产品的态度是市场增长的关键. 这项研究表明,零售商的声誉,品牌,价格,保修和质量最能影响购买可持续产品的决策.
科学领域:
- 环境科学 环境科学
- 消费者行为 消费者行为
- 营销 营销 营销 营销 营销
背景情况:
- 产品的翻新支持减少废物和环境可持续性.
- 消费者接受对于翻新产品销售的成功至关重要.
- 了解消费者态度对于市场扩张至关重要.
研究的目的:
- 分析影响消费者购买翻新电子产品观点的因素.
- 确定和优先考虑消费者决策的关键驱动因素在翻新市场.
- 开发一个以客户为中心的模式,用于购买翻新产品.
主要方法:
- 采用了一种新的混合方法方法.
- 对来自X.com (以前的Twitter) 的6万多条评论和推特进行结构和网络分析.
- 从专家采访中收集了补充的见解.
主要成果:
- 确定并优先考虑了17个关键影响因素.
- 大规模消费者情绪和专家意见之间存在着重要的相互作用.
- 消费者的优先事项通常集中在零售商的声誉,品牌,定价,保修和产品质量上.
结论:
- 该研究提出了一个以客户为中心的购买决策模型,用于翻新电子产品.
- 调查结果为生产者提供了指导,以解决高优先级的消费者担忧.
- 优化对关键因素的关注可以扩大市场覆盖范围,并提高对翻新商品的购买意图.
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