基于服务生态系统框架的在线协作创新社区中互动对共同创造价值的影响的元分析
Chunzhen Wang1,2, Xin Zhao3, Jianzhong Hong1,2
1Key Laboratory of Adolescent Cyberpsychology and Behavior (CCNU), Ministry of Education, Wuhan 430079, China.
Behavioral sciences (Basel, Switzerland)
|January 8, 2025
概括
互动显著促进在线协作创新社区 (OCIC) 的价值共同创造. 这一元分析澄清了积极的联系,并确定了调节因素,如交互类型和社区结构.
科学领域:
- 服务科学科学 服务科学
- 创新管理 创新管理
- 在线社区 在线社区
背景情况:
- 在线协作创新社区 (OCIC) 中的价值共同创造依赖于互动,但先前的研究显示其影响的结果相矛盾.
- 不同的发现表明,调节因素影响了互动和价值共同创造之间的关系.
研究的目的:
- 通过使用服务生态系统框架,澄清OCIC互动和共同创造价值之间的整体关系.
- 探索导致前期研究结果不一致的调节因素.
主要方法:
- 2004年至2023年间发表的63篇文章 (N=25,185) 的65个效果大小的元分析.
- 采用随机效应模型来分析合成的数据.
主要成果:
- 互动对OCIC用户价值共同创造产生了显著的积极影响 (r = 0.453).
- 观察到显著的异质性 (Q = 1409.29,p < 0.001).
- 调节因素包括交互类型,OCIC类型和参与的OCIC数量;文化背景不是一个重要的调节因素.
结论:
- 调查结果支持服务生态系统的观点,解决混合结果,强调互动的关键作用.
- 这项研究将服务生态系统整合为价值共同创造研究的基础范式.
- 为管理在线社区和增强业务/营销实践提供可操作的见解.
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