技术压力,技术冲击和关系压力:多方法的定性研究,研究远程和数字工作如何影响英国全科医院的员工
Francesca H Dakin1, Nina Hemmings2, Asli Kalin1
1Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford.
概括
英国一般实践中的数字化转型影响了员工的福祉和团队动态. 解决技术压力和改善支持结构对于成功整合数字工具至关重要.
科学领域:
- 劳动社会学工作的社会学.
- 组织研究 组织研究
- 互联网研究 互联网研究
背景情况:
- 英国的一般实践已经看到远程和数字工作方法的兴起.
- 由于这些变化,新的工作习惯和风格出现了.
研究的目的:
- 探索新的工作形式对通用诊所工作人员的影响.
- 理论化数字化对初级保健工作人员的影响.
主要方法:
- 在英国的一般实践中进行多个地点的定性案例研究.
- 28个月的纵向民族学在12个实践中.
- 补充了研讨会和利益相关者采访.
主要成果:
- 员工适应数字服务,发现方便和效率等好处.
- 数字化也给许多人造成了工作不满,健康状况恶化和紧张的团队关系.
- 工作场所的痛苦影响了团队的凝聚力和协调.
结论:
- 英国通用实践中的数字化造成了技术压力和工作场所的痛苦.
- 提高对变革的准备能力和加强关系支持是至关重要的.
- 授权实践者在当地选择和适应数字工具至关重要.
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