人工医生:聊天机器人的性能作为一种工具,用于患者教育角
Zeynep Özer Özcan1, Levent Doğan, Ibrahim Edhem Yilmaz
1Department of Ophthalmology (Z.O.O.), Gaziantep State Hospital, Gaziantep, Turkey; Department of Ophthalmology (L.D.), Niğde Ömer Halisdemir University, Niğde, Turkey; and Department of Ophthalmology (I.E.Y.), Gaziantep Dr. Ersin Arslan Training and Research Hospital, Gaziantep, Turkey.
Eye & contact lens
|January 9, 2025
概括
像巴德这样的人工智能聊天机器人提供准确,可理解和可操作的答案,用于皮患者教育. 这些工具在支持患者意识和在临床指导下减少医疗保健负担方面表现有前途.
科学领域:
- 眼科医生 眼科 眼科
- 医疗保健中的人工智能
- 医学教育 医学教育
背景情况:
- 患者教育对于管理慢性眼睛疾病,如眼,至关重要.
- 美国眼科学院 (AAO) 网站是患者信息的主要资源.
- 人工智能聊天机器人的出现为患者教育提供了新的途径.
研究的目的:
- 为了比较人工智能聊天机器人 (ChatGPT,Bard,Copilot) 响应的准确性,可理解性和可操作性,与AAO网站对角患者的查询进行比较.
- 评估人工智能生成的内容的可读性,以帮助患者理解.
主要方法:
- 来自AAO网站的20个患者撰写的角质问题被提出给ChatGPT,Bard和Copilot.
- 两位眼科医生独立评估了聊天机器人和AAO网站的答案,使用观察学习结果结构 (SOLO) 分类学,患者教育材料评估工具-可理解性和患者教育材料评估工具-可操作性.
- 使用Flesch阅读易度得分来评估可读性.
主要成果:
- 与ChatGPT,Copilot和AAO网站相比,Bard在准确性和可理解性方面的得分明显更高 (P <0.001).
- 巴德和ChatGPT提供了比AAO网站更可行的答案 (P = 0.001).
- AAO网站的内容明显比巴德 (P = 0.017) 更易于阅读,其他比较没有显著差异.
结论:
- 人工智能聊天机器人显示出提供准确,易于理解和可操作的信息的潜力,用于形患者教育.
- 聊天机器人可以作为临床医生指导的有价值的辅助工具,提高患者的认识,并可能减少医疗保健系统的压力.
- 监督使用人工智能聊天机器人可能有助于防止不必要的医院访问,并减轻医疗保健负担.
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