加强危机线上的公平:了解加拿大应急人员的背景,做法和学习需求
Victoria Donkin1,2, Chantalle Clarkin1,2,3, Amanda Gambin1,2
1Centre for Addiction and Mental Health, 60 White Squirrel Way, Office 233, Toronto, ON, Canada.
Community mental health journal
|January 9, 2025
概括
这项研究强调了需要在危机线服务中提高公平,多样性和包容性 (EDI). 调查结果显示,人口因素,培训和资源影响危机工作人员.
科学领域:
- 危机干预服务 危机干预服务
- 心理健康支持可访问性
- 在医疗保健中的公平,多样性和包容性 (EDI).
背景情况:
- 危机线对心理健康支持至关重要.
- 确保公平的机会需要理解劳动力多样性.
- 应对危机线的当前EDI实践需要审查.
研究的目的:
- 评估加拿大9-8-8危机线工作人员的EDI状态.
- 检查人口统计,培训,资源和感知能力.
- 确定影响不同人口支持的因素.
主要方法:
- 电子调查分发给危机线响应人员和领导.
- 数据分析包括描述性统计和推断测试 (费舍尔,曼-惠特尼U,克鲁斯卡尔-瓦利斯H).
- 开放式答案的定性内容分析.
主要成果:
- 完成了323个调查.
- 在人口统计,培训满意度,资源获取和感知能力之间发现了显著的关联.
- 劳动力人口统计和培训影响了支持不同社区的能力.
结论:
- 当前的招聘和培训方法可能无法充分促进包容性.
- 需要新的策略来加强对所有个人的危机服务.
- 解决EDI对于改善心理健康支持的可访问性至关重要.
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