使用设计思维来开发一个比较工具来评估医院药房无菌复合单元的文档程序:一个案例研究
Noelle Murphy1, Evelyn Garvey1, Bernard D Naughton2,3
1Pharmacy Department, Midland Regional Hospital Tullamore, Tullamore, Ireland.
European journal of hospital pharmacy : science and practice
|January 12, 2025
概括
设计思维成功地为爱尔兰无菌复合单位 (ACU) 创建了一个以用户为中心的基准测试工具. 这种方法促进了医疗保健文档程序的创新和质量改善.
科学领域:
- 改善医疗保健质量 改善医疗保健质量
- 制药制造业 制药制造业 制药制造业
- 医疗实践中的创新
背景情况:
- 爱尔兰医院的无菌复合单位 (ACU) 缺乏针对药物复合的国家立法框架.
- 现有的医疗保健机构往往缺乏像ACU这样的专业单位的建立基准评估流程.
- 设计思维原则为解决医疗保健过程开发中未得到满足的需求提供了一种新的方法.
研究的目的:
- 应用设计思维原则来开发爱尔兰医院ACU的基准测试过程.
- 在没有现有框架的情况下,为文档程序创建一个以用户为中心的工具.
- 探索设计思维作为医疗制造业创新工具的潜力.
主要方法:
- 关于设计思维和国际无菌产品制造指南的文献综述.
- 利益相关者招募 (N=5) 用于同情,定义,构想和优化原型工具.
- 在爱尔兰ACU中与最终用户 (N=11) 进行该工具的原型设计和实践测试,随后进行采访和专题分析.
主要成果:
- 通过以用户为中心的设计思维过程开发了一个功能性基准测试工具.
- 该工具通过利益相关者协作和最终用户反来优化,确保适当性和接受性.
- 同理,定义,构想,原型和测试的代过程导致了成功的结果.
结论:
- 设计思维促进了医疗保健机构的合作,创新和质量改进.
- 开发的工具已被最终用户成功地采用,用于在无菌单位中记录程序.
- 设计思维显示出作为爱尔兰ACU和更广泛的医疗保健部门的创新工具的重大前景.
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