医院环境服务工作人员对临床联系的看法
Nicholas Allis1, Zhi Chen1, Leah G Jones1
1Department of Public Health and Preventive Medicine, State University New York (SUNY) Upstate Medical University, Syracuse, New York.
JAMA network open
|January 13, 2025
概括
环境服务工作者 (ESW) 对于医院感染预防至关重要,但往往感觉被临床团队断开和低估. 提高他们的认可和包容性可以提高工作满意度和团队合作.
科学领域:
- 医疗保健管理的管理
- 职业健康 职业健康 职业健康
- 预防感染 预防感染
背景情况:
- 环境服务工作者 (ESW) 是医院的重要一线工作人员,对于预防感染和患者体验至关重要.
- 他们的角色包括管理受监管的废物,清洁职责和维持安全的患者环境.
- 缺乏与临床团队的整合,可能会对患者的治疗结果和医院的运作产生负面影响.
研究的目的:
- 探索环境服务工作者 (ESWs) 关于他们对医院临床团队的自豪感和联系的经验.
- 确定导致ESWs之间连接和断开连接的感觉的因素.
- 了解这些感觉对工作满意度和整体团队合作的影响.
主要方法:
- 在一所大学医院对10名环境服务工作者 (ESW) 进行了定性研究.
- 数据收集涉及参与者拍摄照片和写作关于他们的工作经验的片段.
- 采访的重点是自豪,联系和与临床护理团队的脱节.
主要成果:
- 工人从保持清洁环境,建立关系和帮助他人来获得自豪感.
- 参与者报告说,由于同事不遵守协议,他们感到脱节,导致隐形和低估的感觉.
- 通过社区,有价值的关系和与临床团队的有效沟通来促进联系.
结论:
- 环境服务工作者 (ESW) 在医院临床团队中经历了连接和断开.
- 医院应优先考虑承认,认可和平等对待ESW,以提高士气和留住员工.
- 领导层必须积极探索ESW经验,以提高工作满意度,团队合作和友.
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