探索应急部门接待员的作用:一个范围审查
1School of Health Science, University of East Anglia, Norwich, England.
概括
关于急诊室 (ED) 接待员的研究是有限的. 调查结果表明,ED接待员面临工作场所暴力和压力,强调需要安全策略和清晰的分拣责任协议.
科学领域:
- 医疗保健管理的管理
- 紧急医疗 紧急医疗
- 工作场所安全工作场所安全
背景情况:
- 紧急服务 (ED) 部门依赖接待员来接待患者,注册和运营流程.
- 在现有研究中,ED接待员的具体角色和职责并未得到很好的定义.
研究的目的:
- 进行范围审查,绘制有关ED接待员角色和责任的当前研究的地图.
- 找出有关ED接待员职能的文献上的空白.
主要方法:
- 采用了一种全面的范围审查方法.
- 进行了针对ED接待员的现有研究的系统搜索和综合.
主要成果:
- 有限的研究专门讨论了ED接待员的角色.
- 有证据表明,ED接待员可能会经历严重的压力和工作场所暴力.
- 一些接待员参与分拣,尽管这应该保留给训练有素的临床工作人员.
结论:
- 需要进一步的研究才能充分理解ED接待员角色的范围.
- 对于ED接待员来说,减轻工作场所暴力和压力的策略至关重要.
- 必须有明确的指导方针,以确保患者分拣仅由合格的临床人员进行.
相关概念视频
01:30Specialized Care Centers and Settings-II
Rural Health Centers
Rural health centers are specialized care facilities in remote locations with very few medical personnel. The primary care providers who run the centers are mostly Registered Nurse Practitioners. Here, emergency treatment is provided to critically ill or injured patients before they are transferred to the closest hospital. Fortunately, due to advancement in technology, many rural healthcare facilities and professionals have easy access to diagnostic and treatment...
Rural health centers are specialized care facilities in remote locations with very few medical personnel. The primary care providers who run the centers are mostly Registered Nurse Practitioners. Here, emergency treatment is provided to critically ill or injured patients before they are transferred to the closest hospital. Fortunately, due to advancement in technology, many rural healthcare facilities and professionals have easy access to diagnostic and treatment...
01:21Barriers to Effective Communication II
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
01:11Purpose of Health Records I
The vital purpose of health records is to provide a complete and accurate account of a patient's medical history, including communication, diagnostic and therapeutic orders, care planning, research, and quality review.
Here's a breakdown of how health records serve these purposes:
Here's a breakdown of how health records serve these purposes:
01:30Methods of Documentation VII: EMR
Electronic Medical Records (EMRs) primarily center around electronically documenting patients' health information within a single healthcare organization or practice. They contain essential clinical data related to a patient's medical history, diagnoses, medications, treatment plans, lab results, and other pertinent information relevant to the specific encounter or episode of care. EMRs are designed to streamline documentation and workflow processes within individual healthcare settings,...
01:26Types of Reports III: Telephone and Verbal Reports
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Here's an overview of each type:
Telephone Orders
01:26Endoscopic Studies II: Thoracocentesis
Thoracentesis(Thoracocentesis), commonly known as pleural tap, is a medical procedure where a 22 gauge needle is inserted into the pleural space, the area between the lung and chest wall. This procedure is commonly performed to diagnose or treat various respiratory disorders.
Description
Excess pleural fluid or air may accumulate in some respiratory disorders in the thoracic cavity. To treat pleural effusion, a physician conducts thoracentesis by carefully piercing the chest wall and entering...
Description
Excess pleural fluid or air may accumulate in some respiratory disorders in the thoracic cavity. To treat pleural effusion, a physician conducts thoracentesis by carefully piercing the chest wall and entering...