服务关系中的数字业务,工作和消费:一个交付平台公司的案例研究
Sofia Alexandra Cruz1,2, Catarina Sales Oliveira3,4
1Faculty of Economics, University of Porto, Porto, Portugal.
Frontiers in sociology
|January 17, 2025
概括
本研究考察了一种交付平台.
科学领域:
- 商业研究 商业研究
- 社会学 社会学 社会学
- 城市研究 城市研究
背景情况:
- 平台经济重塑了商业,工作和消费模式.
- 了解这些变化需要分析这三个领域的相互联系.
研究的目的:
- 分析一个具有独特商业模式的交付平台公司的案例研究.
- 提出一种方法来理解平台,员工和客户之间的服务关系.
主要方法:
- 对交付平台公司的案例研究分析.
- 探索服务关系的机构,主体间和时空层面.
主要成果:
- 该平台的商业模式强调领土根源和关系接近.
- 服务关系是由沟通,组织环境和灵活的时空安排所塑造的.
- 城市参与者通过这些灵活的安排进行了表达.
结论:
- 拟议的方法提供了一个全面的平台经济服务关系的观点.
- 该模型强调了当地嵌入和灵活的工作/消费模式之间的相互作用.
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