挪威初级保健服务的负面经验表现在患者和亲属的投诉 - - 定性研究
Alison Axisa Eriksen1, Terje Emil Fredwall2, Inger Beate Larsen3
1Centre for Care Research, Faculty of Health and Sports Sciences, University of Agder, Grimstad, Norway. alisonae@uia.no.
BMC health services research
|January 17, 2025
概括
患者投诉揭示了挪威初级保健的重大问题,包括未满足的需求和不良的护理协调. 这些发现突出了预期和获得的医疗保健质量之间的关键差距.
科学领域:
- 医疗保健的质量 医疗保健的质量
- 初级护理服务初级护理服务
- 患者体验研究 研究研究
背景情况:
- 初级医疗保健对于全民健康覆盖至关重要.
- 挪威的初级保健面临着越来越大的服务压力.
- 患者投诉为医疗保健质量提供了重要的见解.
研究的目的:
- 了解挪威的负面初级保健经验.
- 分析向卫生和社会服务专员提交的患者投诉.
- 确定在初级保健提供方面需要改进的领域.
主要方法:
- 探索性的描述性的定性设计.
- 从2019年开始,对221起患者投诉进行了文档分析.
- 对患者和亲属的反进行反思性主题分析.
主要成果:
- 服务往往无法满足患者所感知的需求.
- 患者在医疗保健服务之间经历了分散的过渡.
- 报告说,案件处理不符合标准,并给近亲带来了沉重的负担.
结论:
- 挪威的患者和家属的初级保健存在重大挑战.
- 在预期和实际的医疗保健服务质量之间存在着显著的差距.
- 该研究强调了对非正式照顾者的影响,以及需要系统性改进的必要性.
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