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在一般医院优化效率和以患者为中心:从数据包裹和矩阵分析中获得的见解
Hyunseo Lee1, Minsung Sohn2, Mankyu Choi1
1Department of Public Health Science, Transdisciplinary Major in Learning Health Systems, Graduate School, Korea University, Seoul, South Korea.
Journal of health organization and management
|January 19, 2025
概括
提高医院效率和以患者为中心可以同时实现. 对员工和资源的投资可以提高普通医院的运营成果和财务表现.
科学领域:
- 医疗保健管理的管理
- 医疗保健服务研究 医疗服务研究
- 医院运营 医院运营
背景情况:
- 医疗机构面临的挑战是平衡竞争与以患者为中心的护理和利能力.
- 患者为中心和医院的财务成功之间的联系仍然不清楚.
- 需要有效的管理策略来优化效率和以患者为中心.
研究的目的:
- 检查一般医院中医院效率与患者中心性之间的关联.
- 确定管理策略,以优化效率和以患者为中心.
- 为改善医疗保健的财务和运营成果提供见解.
主要方法:
- 利用了2021年患者体验评估和韩国256家普通医院的财务报表的数据.
- 采用数据包裹分析 (DEA) 来确定效率和以患者为中心的得分.
- 应用矩阵分析,克鲁斯卡尔-瓦利斯和曼-惠特尼测试来分析关系和群体差异.
主要成果:
- 可以同时提高效率和以患者为中心.
- 效率更高的医院报告了显著更高的住院收入和净利.
- 床位和诊断设备的最佳管理提高了效率,而人员水平 (医生,护士) 提高了以患者为中心.
结论:
- 综合DEA和矩阵分析方法揭示了提高医院效率和以患者为中心的策略.
- 投资人员和资源对于实现最佳的财务和运营结果至关重要.
- 该研究为韩国普通医院提供了宝贵的见解,以改善患者体验和利能力.
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