为医院暴力干预计划开发简要客户满意度和质量改善工具:增强客户观点的机会
Rachel K Myers1,2,3, Hillary M Kapa1,2, Stephanie M Garcia1,4
1Center for Violence Prevention, Children's Hospital of Philadelphia, Philadelphia, PA, USA.
Journal of patient experience
|January 20, 2025
概括
基于医院的暴力干预计划 (HVIP) 现在有一个新的工具来衡量客户满意度. 本问卷捕捉了客户对计划相关性和影响的看法,有助于持续改善质量.
科学领域:
- 公共卫生 公共卫生
- 医疗保健服务研究 医疗服务研究
- 项目评估 项目评估
背景情况:
- 基于医院的暴力干预计划 (HVIP) 对于受害者恢复至关重要.
- 现有的工具缺乏关注客户对HVIPs的满意度.
- 需要验证的工具来评估客户的观点.
研究的目的:
- 为HVIPs开发和完善以客户为中心的问卷.
- 为了捕捉客户对HVIP服务的满意度.
- 在暴力干预中为正在进行的程序改进工作提供信息.
主要方法:
- 进行了一项质量改进项目.
- 与前青少年客户和护理人员进行了认知访谈.
- 收到反后,调查问卷项目和答案选项的修订得到了参考.
主要成果:
- 参与者理解了调查项目,并提出了提高清晰度的建议.
- 修订导致了12项HVIP客户满意度调查问卷.
- 该工具有效地收集客户报告的满意度和感知到的短期影响.
结论:
- 开发的调查问卷为HVIP提供了一种收集客户反的方法.
- 这个工具支持创伤信息和以客户为中心的程序增强.
- 它可以被HVIP和其他暴力预防计划用于质量改进.
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