人与机器人的互动以及老年护理人员和服务机器人的员工和服务机器人的经验
Valeria Macalupu1,2, Evonne Miller3, Lee Martin4
1School of Design, Queensland University of Technology, Brisbane, 4000, Australia. v.chira@qut.edu.au.
Scientific reports
|January 20, 2025
概括
工作人员有条件地接受老年护理机构的服务机器人,但对其可靠性和实用性表示怀疑. 成功采用需要一个有利的环境,基础设施和培训,以实现有效的人机协作.
科学领域:
- 老年学是一门学科.
- 机器人技术 机器人技术 机器人技术
- 人与计算机的交互
背景情况:
- 对老年护理服务的日益增长的需求需要创新的解决方案来解决人员短缺和工作量问题.
- 人机交互 (HRI) 对于成功地将机器人技术整合到医疗保健环境中至关重要.
- 了解员工对服务机器人的经验对于优化其在老年护理中的实施至关重要.
研究的目的:
- 为了调查员工与服务机器人的互动在澳大利亚的老年护理设施超过五年.
- 探索员工的感知,情感反应和与服务机器人的合作经验.
- 确定影响机器人在老年护理中成功采用机器人的因素.
主要方法:
- 定性案例研究方法.
- 对34名员工和管理层的观察,焦点小组和采访.
- 利用阿尔梅尔模型指导人机交互的调查.
主要成果:
- 在老年护理人员中观察到有条件接受服务机器人.
- 对服务机器人的可靠性和实际实用性的怀疑是关键的发现.
- 情绪反应,HRI,社会许可和环境动态被确定为关键因素.
结论:
- 在老年护理中成功采用机器人取决于有利的环境,强大的基础设施和适当的培训.
- 为了有效调查,设计和实施老年护理机器人技术,必须让各种利益相关者参与其中.
- 强调社会行为和互动是开发功能性社会服务机器人的关键.
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