在尿道支架插入后使用人工智能对呼叫服务的满意评估:随机对照试验
Ukrae Cho1,2, Yong Nam Gwon3, Seung Ryong Chong4
1AI product Biz Team, AI service division, SK Telecom, Seoul, Republic of Korea.
Journal of medical Internet research
|January 21, 2025
概括
人工智能 (AI) 为尿道支架并发症提供了与人类呼叫相似的患者满意度. 需要进一步的研究来证实这些发现在更大的患者群体.
科学领域:
- 泌尿器科 泌尿器科 泌尿器科 泌尿器科
- 人工智能的人工智能
- 医疗信息学 医疗信息学
背景情况:
- 尿道支架在泌尿器科手术中是必不可少的,但可能会导致诸如血和疼痛等并发症.
- 人工智能 (AI) 越来越多地被用于医疗保健,但它在管理支架相关并发症方面的应用尚未被探索.
- 这项研究调查了人工智能在告知患者潜在的尿路支架并发症和指导早期治疗方面的作用.
研究的目的:
- 评估基于人工智能的工具,以告知患者尿路支架并发症.
- 评估人工智能工具在识别早期额外治疗需求方面的有效性.
- 为了比较人工智能驱动的患者满意度与人工驱动的安慰电话.
主要方法:
- 接受尿路支架插入的28名患者被随机分为两组:人工智能安慰电话和人类安慰电话.
- 实施了一项"保证电话"服务,提供程序信息,程序后护理和并发症监测.
- 评估了患者的满意度,焦虑程度和并发症管理满意度,使用利克特尺度,视觉模拟尺度 (VAS) 和州道焦虑清单.
主要成果:
- 患者对安慰呼叫服务的满意度显示,人工智能和人群之间没有显著差异 (P=.11).
- 虽然对并发症管理的满意度在利克特尺度上相似 (P=.14),但人类电话导致对VAS的满意度明显更高 (P=.01).
- 在人工智能和人类群体之间的焦虑水平中没有发现显著差异.
结论:
- 这项开创性的研究表明,人工智能可以为患者提供有关尿路支架并发症的保证,其满意度水平与人类互动相当.
- 虽然人工智能辅助的保证电话是令人满意的,但人类的互动显示了管理并发症的偏好.
- 建议进行更大规模的研究来验证这些初步发现,并探索AI在泌尿病患者护理方面的潜力.
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