聊天机器人提供的心理健康支持:美国大学生样本中的态度和利用率
Gavin N Rackoff1, Zhenyu Z Zhang1, Michelle G Newman1
1Department of Psychology, The Pennsylvania State University, University Park, PA, USA.
Digital health
|January 22, 2025
概括
学生对心理健康聊天机器人的使用率很低,许多人认为它们的帮助比传统服务要少. 然而,聊天机器人面临的成本,时间和耻辱障碍较少,这表明未来心理健康支持的潜力.
科学领域:
- 数字心理健康数字心理健康
- 人与计算机的交互
- 心理学 心理学 心理学
背景情况:
- 聊天机器人技术的快速发展为心理健康支持提供提供了机会.
- 公众对聊天机器人使用和对心理健康支持的态度的理解仍然有限.
研究的目的:
- 调查美国大学生在心理健康支持中对聊天机器人的使用和态度.
- 将聊天机器人提供的支持与传统心理健康服务的看法进行比较.
主要方法:
- 一项涉及428名美国大学生的调查研究,于2024年初进行.
- 描述性分析检查了对传统心理健康服务和聊天机器人支持的使用和态度.
- 探索使用聊天机器人提供的心理健康支持的障碍.
主要成果:
- 虽然49%的学生使用聊天机器人用于一般目的,但只有5%的学生通过聊天机器人寻求心理健康支持 (8%的学生可能患有抑郁症/焦虑症).
- 对传统心理健康服务的态度是积极的,与对聊天机器人的中立和明显不那么积极的态度形成对比.
- 对聊天机器人来说,缺乏需求和对帮助性的怀疑是更大的障碍,而与传统服务相比,成本,时间和耻辱是较小的障碍.
结论:
- 在美国学生中,使用聊天机器人进行心理健康支持并不常见.
- 聊天机器人被认为是不太有益的,但比传统的心理健康服务面临的实际障碍 (成本,时间,耻辱) 较少.
- 建议进一步进行严格的结果研究,以增强公众对聊天机器人的信任和采用精神健康支持.
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