心理健康聊天机器人对话的建议:综合性审查
Heidi Nieminen1, Anna-Kaisa Vartiainen2, Raymond Bond3
1Department of Nursing Science, University of Eastern Finland, Kuopio, Finland.
Journal of advanced nursing
|January 23, 2025
概括
创建有效的心理健康聊天机器人需要了解用户并确保安全. 本综述综合了对话设计的指导方针,强调共同设计和以用户为中心的方法,以获得更好的心理健康支持.
科学领域:
- 数字健康数字健康
- 人与计算机的交互
- 心理健康保健技术 技术
背景情况:
- 心理健康聊天机器人的对话设计对于用户参与和治疗效果至关重要.
- 现有的心理健康聊天机器人设计指南是分散的,需要一种综合的方法.
研究的目的:
- 识别和综合现有的心理健康聊天机器人的对话设计建议和指南.
- 为开发有效和安全的心理健康聊天机器人互动提供最佳实践的全面概述.
主要方法:
- 采用综合性审查方法来系统地搜索和分析相关文献.
- 在主要数据库 (PubMed,Scopus,ACM,EBSCO) 和谷歌学者中进行了搜索,仅限于过去10年.
- 专题分析用于综合16个选定的出版物的发现,使用Joanna Briggs研究所的批判性评估工具进行质量评估.
主要成果:
- 出现了三个关键主题:对聊天机器人设计和域名的明确知识,了解目标受众,以及创建安全的用户环境.
- 有效的心理健康聊天机器人对话需要专业的规划,目标群体的定义和用户的协作.
- 优先考虑积极的用户体验,确保技术和心理安全至关重要.
结论:
- 对心理健康聊天机器人对话设计的建议变得更加具体和苛刻.
- 共同设计,深入的用户理解和领域专业知识对于满足心理健康聊天机器人开发的高标准至关重要.
- 这篇评论为心理健康聊天机器人和独立健康应用程序的开发人员提供了宝贵的见解.
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