改善医疗保健用户体验:基于以患者为中心的优化模型
Elisa Peruzzo1, Chiara Seghieri2, Milena Vainieri2
1Management and Healthcare Laboratory, Institute of Management, Sant'Anna School of Advanced Studies, Pisa, Italy. elisa.peruzzo@santannapisa.it.
BMC health services research
|January 24, 2025
概括
提高患者满意度需要优先考虑特定的医疗保健经验,这些经验因部门而异. 了解患者的观点对于提高医疗保健服务质量和整体满意度至关重要.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 提高服务质量 提高服务质量
背景情况:
- 患者的满意度和体验是医疗保健服务质量的关键指标.
- 了解影响患者感知的因素对于改善服务至关重要.
- 调查护理环境对患者体验的影响可以提高数据可操作性.
研究的目的:
- 确定改善住院期间患者满意度的关键体验因素.
- 探索不同的护理环境 (医疗与外科) 如何影响患者的感知.
- 使用患者体验数据来优先考虑服务增强行动.
主要方法:
- 利用来自意大利某个地区的患者报告的体验指标.
- 应用了优化方法来分析用户体验因素.
- 确定了患者满意度和体验的决定因素.
主要成果:
- 确定的特定体验方面显著影响患者的满意度.
- 这些优先考虑的方面根据特定的医院部门区域而有所不同.
- 强调患者报告数据对于质量改进的重要性.
结论:
- 开发了一种基于患者见解的优化模型,以改善医疗保健服务.
- 强调需要多样化的方法来了解患者的优先事项.
- 强调战略性地利用患者的观点来提高医疗保健服务和满意度.
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