一个下一个可用的预约 (NAA) 工具,以更好地管理患者延迟风险和专家诊所的患者安排期望
Vahid Riahi1, David Rolls1, Ibrahima Diouf1
1The Australian e-Health Research Centre, Commonwealth Scientific and Industrial Research Organisation, Melbourne, Australia.
The International journal of health planning and management
|January 24, 2025
概括
管理长期门诊等待时间至关重要. 一个新的下一个可用预约 (NAA) 工具使用模拟来预测最早的预约,大大减少了患者的延迟,并改善了医疗保健的获取.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 运营研究 运营研究
- 医疗信息学 医疗信息学
背景情况:
- 门诊专科诊所面临着日益增长的需求,导致大量的等待列表和预约延迟.
- 长时间的延误会对患者体验和在当地医院网络中的医疗保健服务产生负面影响.
研究的目的:
- 开发和验证一个新的下一个可用预约 (NAA) 工具,用于管理门诊等待列表.
- 帮助临床医生减轻延迟预约的风险,并通过调整预期和实际预约日期来加强患者护理.
主要方法:
- 该NAA工具使用模拟建模来确定尽可能早的预约周.
- 它考虑了当前的等候名单数据和预计的临床医生可用性.
- 验证涉及分析3年的历史等候名单数据,跨越不同的操作场景.
主要成果:
- 在临床环境中模拟实施将逾期预约从41%降至25%.
- 这意味着在3年内,可能减少47000个逾期预约.
- 该工具显示,任命积压的数量显著下降.
结论:
- 下一个可用预约 (NAA) 工具为管理门诊等待列表提供了一个实用的解决方案.
- 它有可能大大提高专业诊所的运营效率和患者满意度.
- 持续实施表明该工具在现实世界中的适用性和有效性.
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