在医疗保健互动中探索ChatGPT的沟通行为:一种心理语言学观点
Federica Biassoni1, Martina Gnerre2
1Department of Psychology, Catholic University of the Sacred Heart, Largo Gemelli 1, Milan, Italy; Research Center in Communication Psychology, Catholic University of the Sacred Heart, Milan 20123, Italy.
Patient education and counseling
|January 24, 2025
概括
聊天GPT根据疾病类型和用户输入来调整其沟通风格,在心理健康环境中表现出更多的同情心和参与,当用户表达担忧时,增强患者的互动.
科学领域:
- 医疗保健中的人工智能
- 人与计算机的交互
- 计算语言学 计算语言学
背景情况:
- 像ChatGPT一样,对话式人工智能越来越多地用于寻找健康信息.
- 了解AI在医疗保健中的沟通行为对于有效的患者参与至关重要.
研究的目的:
- 调查ChatGPT的沟通风格如何根据疾病类型 (医疗与心理) 和用户沟通风格 (中立与表达关切) 不同.
- 确定语言标记,表明ChatGPT适应了不同的医疗保健互动环境.
主要方法:
- 关于关节炎 (医疗) 和焦虑 (心理) 的查询向ChatGPT提出,使用中立和表达关注的风格.
- 语言调查和词汇计数 (LIWC) 分析了ChatGPT对语言模式的反应.
- 统计分析 (ANOVA,k-means集群) 确定了反应模式.
主要成果:
- 聊天GPT使用更有吸引力的语言用于心理条件和治疗背景.
- 在心理背景和用户表达担忧时,观察到更高的同情心.
- 分析语言在中立环境中占主导地位,而健康语言在心理/治疗场景中占主导地位.
结论:
- 聊天GPT的沟通取决于上下文,根据障碍类型和用户交互风格而有所不同.
- 语言和同情心的适应可以显著提高患者对医疗保健中的AI的参与度.
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