了解和改善儿科听力护理导航:以人为中心的设计方法
Neema Rashidi1,2,3, Michael M Lindeborg3, Jihyun Stephans3
1School of Medicine, University of California, San Francisco, San Francisco, California, USA.
概括
导航聋子儿童的听力护理是具有挑战性的,因为家庭和系统障碍. 建议将患者导航角色用于改善听力健康公平性和寻求护理的体验.
科学领域:
- 儿童听力学和听力医疗保健.
- 在医疗保健中以人为中心的设计.
- 听力损失儿童的健康公平.
背景情况:
- 聋子或听力障碍儿童的听力护理途径是复杂的.
- 利益相关者的经验凸显了重要的导航挑战.
- 诊断和干预的延迟会影响长期结果.
研究的目的:
- 探索有关儿童听力护理途径的利益相关者的经验.
- 使用以人为中心的设计来设计患者导航员 (PN) 角色.
- 改善聋子或听力障碍儿童的听力健康平等.
主要方法:
- 定性,前性,观察性研究.
- 利用了以人为中心设计的同情,定义和构想阶段.
- 采访了12名听力保健提供者和10名家长在美国各地.
主要成果:
- 确定了3个关键主题:内在障碍 (例如,悲伤),外在障碍 (导航护理途径) 和机会领域.
- 利益相关者建议将新父母与导师家庭联系起来.
- 洞察力为患者导航角色的设计提供了信息.
结论:
- 听力护理途径本质上很难导航.
- 内在的家庭障碍和外部的系统挑战加剧了护理延迟.
- 病人导航角色是改善护理体验和公平的潜在解决方案.
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